Privacy Policy

At Certified Translation Services-CTS, your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you share with us when you visit our website or use our document translation, attestation, and apostille services.

1. Scope and Acceptance

By accessing or using any part of our website (Certified Translation Services-CTS) or by placing an order with CTS, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site or services.

2. Information We Collect

A. Personal Information You Provide

When you register, place an order, or contact us, you may voluntarily supply:

• Identity & Contact Data: Name, postal address, email address, and phone number
• Document Details: Date of birth, nationality, document type, and any other information necessary to process your translation or attestation
• Payment Information: Your billing address and payment details are not shared with any third

B. Automatically Collected Information

When you browse our Site, our systems may automatically gather:

• Device Data: IP address, browser type and version, operating system, and time zone
• Usage Data: Pages you visit, links you click, referring/exit pages, and the duration of your visits
• Cookies & Tracking Technologies: Cookies, web beacons, log files, and similar tools to enhance site performance and personalize your experience

3. How We Use Your Information

We use the information we collect to:

1. Deliver Services: Process and fulfill your translation, attestation, or apostille orders, including payment processing and delivery coordination.
2. Communicate: Send you order confirmations, status updates, invoices, and responses to your inquiries.
3. Enhance Our Site: Analyze traffic patterns, diagnose technical issues, and improve our offerings.
4. Prevent Fraud & Abuse: Screen orders for potential fraud and enforce our terms of service.
5. Marketing (Optional): With your consent, send you news about our services, special offers, or educational content. You may opt out at any time.

4. Disclosure of Your Information

a. Third-Party Service Providers

We share data with trusted partners who assist us in:

• Payment processing
• Shipping and delivery
• Website analytics and performance
• Marketing and customer support

All such partners are contractually restricted to use your data solely for the purposes we specify and to maintain its confidentiality.

b. Legal Compliance

We may disclose personal information when required by law (for example, in response to a subpoena, court order, or government investigation), or when we believe such action is necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember site preferences
• Understand how you navigate our Site
• Provide targeted advertisements (where permitted)

You can control cookie preferences through your browser settings or opt out via industry tools, but disabling cookies may limit certain Site features.

6. Data Security and Retention

We implement a combination of physical, technical, and administrative safeguards to protect your personal information in accordance with applicable laws (including the Information Technology Act, 2000). We retain your data only as long as necessary to fulfil our service obligations or to comply with legal requirements.

7. Your Rights

Subject to local laws, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Have inaccurate or incomplete data corrected
• Deletion: Ask us to erase your data, except where retention is legally required
• Restriction or Objection: Limit or object to our processing of your data
• Data Portability: Receive your data in a structured, commonly used format

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children.

9. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any site you visit.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our Site with an updated “Last updated” date. Continued use of our Site and services after any change indicates your acceptance of the new terms.